Effective Date: March 17, 2025
Welcome to the Coop!
By using ChickAddy products and website, you're joining the happiest coop in the world! We're egg-static to have you. Please read these terms carefully - they're important for keeping our coop friendly and safe.
You Must Be 18+
ChickAddy products are for grown-up chicks. If you're under 18, please ask a parent or guardian to help you. We want everyone to stay safe!
What ChickAddy Is (and Isn't)
ChickAddy is: A super cute hardware wallet that helps you store your private keys offline, securely and happily.
ChickAddy is NOT:
- A bank (we don't hold your money)
- An exchange (we don't buy or sell crypto for you)
- A financial advisor (we can't tell you what to do with your digital chicks)
- A place to store your recovery phrase (please write that down on the titanium plate!)
Your Responsibilities (The Important Peck-ages)
You are 100% responsible for:
- Your Recovery Phrase: Write it down. Store it safely. Never share it (not even with us!). If you lose it, your digital chicks are gone forever. We can't help recover it - that's actually our best security feature!
- Your PIN: Choose a strong PIN (not 1234!). If someone gets your PIN and your ChickAddy, they can access your coop.
- Verifying Transactions: Always check the details on your ChickAddy screen before confirming. If it looks egg-y, don't sign it!
- Backups: Make multiple copies of your recovery phrase and store them in different safe places. Spread your eggs!
- Updates: Install firmware updates when available to keep your ChickAddy happy and secure.
Orders and Payments
- We accept credit cards, debit cards, and cash on delivery (where available).
- Prices are in USD and may be converted to your local currency by your payment provider.
- We'll send you a confirmation email when you order - check your spam folder (sometimes emails get lost in the coop)!
- If something looks wrong with your order, let us know within 24 hours.
Shipping and Delivery
- We ship worldwide from our hatcheries!
- Shipping times are estimates - sometimes packages take the scenic route.
- Once your ChickAddy ships, you'll get a tracking number via email.
- If your package gets lost in the mail, contact us and we'll make it right.
- You're responsible for any customs duties or import taxes in your country.
Warranty (The Happy Peck-age)
Chick Lite: 2 years of happy hatching
Chick Pro: 5 years of happy hatching
Chick Family: 10 years of happy hatching
What's covered:
- Manufacturing defects (something broke that shouldn't have)
- Hardware malfunctions (if your ChickAddy stops working properly)
- Battery issues (within the first year)
What's NOT covered:
- Lost or stolen devices (we're sad, but we can't replace them for free)
- Water damage (ChickAddy is splash-resistant, but not a swimming chicken)
- Dropping your ChickAddy from the top of the coop (please be careful!)
- Taking your ChickAddy apart (you'll void the warranty and probably break it)
- Normal wear and tear (scratches show you love it!)
- Lost recovery phrases (we told you to write them down!)
Returns and Refunds
- Unopened products: Return within 30 days for full refund (minus shipping)
- Opened products: Return within 14 days for refund minus 15% restocking fee
- Used products: If it's defective, we'll replace it under warranty. If you just changed your mind, the 14-day policy applies.
To start a return, email cluck@chickaddy.com with your order number. We'll send you a return label and instructions.
Limitation of Liability
To the maximum extent permitted by law, ChickAddy and its team shall not be liable for any loss of digital assets resulting from user error, lost recovery phrases, forgotten PINs, or security breaches not caused by product defects. Our total liability is limited to the amount you paid for the product.
Contact
cluck@chickaddy.com